TERMS & CONDITIONS

Appointments

Please arrive in plenty time for your appointment. All appointments will end within the time the client has reserved so that the next client will not be delayed, and a full charge will be applied.

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Cancellation Policy 

24 hours notice is required for all cancellations, otherwise 50% of the total treatment price will be charged. Cancellations should be made by calling or texting +44 (0) 7949 244505 or kat@katradcliffe.com

 

Gift Vouchers 

Gift vouchers are non-refundable and are valid for 6 months from date of purchase. Vouchers are not redeemable for cash and can only be used to purchase treatments or products from within Kat Radcliffe Wellness Treatments.  Please advise at the time of booking if you are using a gift voucher as your payment method. The cancellation policy above applies to all bookings made for clients paying by gift voucher. 

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Prices 

Kat Radcliffe Wellness Treatments reserve the right to amend prices without prior notice. 

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Retail Purchases 

Kat Radcliffe Wellness Treatments does not provide credit. Treatments and products must be paid for in full at time of purchase. 

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Data Security 

Personal details taken from clients during consultation procedures will be kept safe and in the strictest confidence. Kat Radcliffe Wellness Treatments does not sell or gift your personal information to any other organisation 

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Medical Conditions 

Please inform me of any medical condition including pregnancy prior to booking as some treatments may not be appropriate for you. 

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Payment 

Kat Radcliffe Wellness Treatments accepts most credit and debit Cards including American Express and cash or cheque. 

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Personal Items 

Kat Radcliffe Wellness Treatments cannot be held responsible for your personal items or loss of personal items during your booking.